Frequently Asked Questions

Got a burning question? Well, let us try and answer it for you.

Q: Which brands do you use?

A: All of our brands are vegan and cruelty-free!

Hair: Davines

Beauty: The Gel Bottle, Peacci, Orly, Nailchemy, Apres Nails, Kalentin, Jax Wax, Medik8

Q: What makes the salon sustainable?

A: We are a sustainability first salon. We use 100% renewable energy, Water saving devices, recyclable towels, recycled hair foils (which we clean so they can be re-recycled), all of the wood used is reclaimed, none of our furniture is leather, our hair colour is bio-degradable, we offer refills on all shampoos and conditioners, we use minimal plastic, we use the water from our pedicures to water our plants and much, much more...

Q: Why do I need a patch test?

A: We require our clients to have a patch test for all colour, lash and some brow services. This covers both you and the salon. Patch tests are given to prevent allergic reactions and are required for insurance purposes.

Q: Can I buy products from you?

A: Of course! We sell both Davines and Medik8 in salon.

Q: I want to book a nail appointment but there are so many choices, which one is right for me?

A: We know booking online can throw us a few challenges but let us breakdown each option for you.

Gel Mani: Perfect for someone wanting a more natural look but long lasting results. Gel paint is used on your natural nail, the gel lasts up to 3 weeks.

Builder in a Bottle Gel:BIAB (for short) are a great way to strengthen brittle or weak nails. Here, the added length of extensions is replaced in favour of adding a strengthening mixture directly onto the nail. BIAB lasts up to 3 weeks.

Apres Gel-X:No drills, No odour, gentle application, up to 4 week wear and a natural look. A pre-shaped tip is applied to nails with soft gel to create your desired length, includes gel finish. This gel system is a better alternative to your regular acrylic as it keeps your natural nail healthier. Just like a gel mani you can't infill Apres gel-x. A great option if you like Gel paint but looking for that extra length!

Acrylic-Gel: Acrylic-Gel is lighter, stronger and better for your nails. Acrylic-Gel is not an acrylic or a gel, it is a hybrid system which combines the best of both worlds in a revolutionary all-in-one system that's undeniably better! Acrylic-Gel delivers strong, flexible, feather-light nails. It is odourless and produces no airborne dust. This product can be sculpted without tips.

UV Gel: UV GEL is a great alternative to Acrylics, notoriously better for the nails but as durable, UV Gel is the perfect option for anyone who loves that extra length. Nail infills are recommended around 3 to 4 weeks from the date of the initial application.

Q: What is your Reschedule policy or Cancellation Policy?

A:

Reschedule policy

If your plans change, you can reschedule your booking up to 12 hours before your appointment. If you reschedule after 12 hours you will not receive a refund of your deposit.

Cancellation policy

We do require a deposit for appointments. Any deposit left will be lost if the cancellation is after 24 hours. If you need to, you can cancel your booking up to 24 hours before your appointment and receive a full refund of your deposit to your original payment method.

Q: What if I am running late?

A: If you are later than 10 minutes we may not be able to fulfil your full appointment. We will always try and offer you an alternative option. If you are later than 15 minutes we will have to cancel your appointment.

Q: Do you offer consultations?

A: We do indeed. We offer phone, in person and online consultations free of charge. Give us a call, book a free in person consultation online or drop us a message in the chat box in the bottom right of the screen.