If your plans change, you can reschedule your booking up to 24 hours before your appointment. If you reschedule less than 24 hours before or on the same day and have paid in full you will lose the funds paid or if a deposit has been paid you will incur a £15 fee which will be added to your following appointment.
We do require a deposit for all appointments. Any deposit left will be lost if the cancellation is after 48 hours. If you cancel within the allotted time you are entitled to a full refund of your deposit to your original payment method. Clients who have cancelled on the same day will be required to pay upfront for any future bookings. If you later cancel an appointment that had been rescheduled within 24 hours but could not be cancelled as it was outiside of the allotted 48 hour you will not recieve a refund of your deposit or full payment.
Covid Cancellation policy
Any clients cancelling last minute due to Covid symptoms will be able to reschedule their appointment on the same day to a later date, as long as proof of a positive test is provided within 24 hours. Deposits will not be refunded.
If an appointment is missed or a client does not show up for an appointment without contact prior, upfront payment will be required for any future bookings.
If a client is running later than 10 minutes we may not be able to fulfil the full appointment. We will always try and offer an alternative option. If a client arrives later than 15 minutes we may have to cancel the appointment and any deposit or payment taken will be lost.
Did you know, a £50 cancellation a day adds up to £1200 a month? We have policies in place to ensure we can keep our salon door open and continue to offer the best service possible.