Cancellation and Rescheduling Policies

Rescheduling policy

If your plans change, you can reschedule your booking up to 24 hours before your appointment. If you reschedule less than 24 hours before or on the same day and have paid in full you will lose the funds paid or if a deposit has been paid you will incur a £15 fee which will be added to your following appointment.

Cancellation policy

We do require a deposit for all appointments. Any deposit left will be lost if the cancellation is after 24 hours for 1 hour appointments and 48 hours for 1+ hour appointments. If you cancel within the allotted time you are entitled to a full refund of your deposit to your original payment method. Clients who have cancelled on the same day will be required to pay upfront for any future bookings.


Covid Cancellation policy

Any clients cancelling last minute due to Covid symptoms will be able to reschedule their appointment on the same day to a later date, as long as proof of a positive test is provided within 24 hours. Deposits will not be refunded.

No Shows

If an appointment is missed or a client does not show up for an appointment without contact prior, upfront payment will be required for any future bookings.

Running Late

If a client is running later than 10 minutes we may not be able to fulfil the full appointment. We will always try and offer an alternative option. If a client arrives later than 15 minutes we may have to cancel the appointment and any deposit or payment taken will be lost.
 
Did you know, a £50 cancellation a day adds up to £1200 a month? We have policies in place to ensure we can keep our salon door open and continue to offer the best service possible.