Cancellations and Rescheduling


Rescheduling Policy

If your plans change, you can reschedule your booking up to 12 hours before your appointment. If you reschedule after 12 hours you will not receive a refund of your deposit or upfront payment and will be required to pay a minimum of 50% upfront for any future appointments.

*24hr Rescheduling policy applies for Christmas and New Year Period


Cancellation Policy

We do require a deposit for appointments. Any deposit left will be lost if the cancellation is after 24 hours. If you need to, you can cancel your booking up to 24 hours before your appointment and receive a full refund of your deposit or upfront payment to your original payment method. Clients who have cancelled on the same day will be required to pay a minimum of 50% upfront for any future bookings.

*48hr Cancellation policy applies for Christmas and New Year Period


Covid Cancellation Policy

Any clients cancelling last minute due to Covid symptoms will be able to reschedule their appointment on the same day to a later date, as long as proof of a positive PCR test is provided within 24 hours of the appointment and dated within 48 hours of the appointment. If you have been told to self-isolate please provide proof of NHS track and trace notification. Deposits or upfront payments will not be refunded.


No Shows

If an appointment is missed or a client does not show up for an appointment without contacting prior upfront payment will be required for any future bookings.


Running Late

If a client is running later than 10 minutes we may not be able to fulfil their full appointment. We will always try and offer an alternative option. If a client arrives later than 15 minutes we may have to cancel the appointment and any deposit or payment taken will be lost.


We have policies in place to ensure we can keep our salon door open and continue to offer the best service possible.